Terms & Conditions​

  • The tariff is quoted in New Zealand Dollars only. Are subject to change without prior notice especially for the peak holiday periods.
  • When a booking has been confirmed by receipt of a deposit, the tariff and the house booking will be honored.
  • They are based on the exclusive use of the house, a per night price for the number of persons specified with a 3 night minimum stay period on non holiday season times and a 4 night minimum for the period 20th Dec – 9th Jan.
  • GST (Good & Services Tax) of 15% is inclusive in all per night tariffs; it is not included in additional services.
Check Availability & Book Payment Terms: Please read the following booking conditions carefully, as they set out the terms and conditions of the rental between you and the Holiday Home owner/property manager. No verbal alteration can be made to the terms and conditions described here or in our website. Any such change must be confirmed in writing.
  • When you make a booking you guarantee that you have the authority to accept and do accept the terms of these booking conditions. A contract will exist as soon as we issue our confirmation. This contract is made on the terms of these booking conditions which are governed by Law and we both agree to submit to the jurisdiction of the Courts at all times.
  • When you make your booking you must complete our online booking form, accepting the terms of these booking terms and conditions, the general holiday information, and pay a deposit of 30% of the total cost of your booking. A contract only exists between us when we have received your completed booking form together with your deposit and we have issued our confirmation.
  • Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation by email. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
  • A 50% deposit is required to confirm your booking and is payable at the time of making the booking – this will be taken from the credit card when you submit with the booking.
  • The balance of 50% of the price of the cost of your stay must be paid at least 30 days before your arrival date (or at the time of booking if this date has passed). If the balance is not paid in time, we reserve the right to cancel your booking and retain the deposit paid.
  • Once all parties have accepted a booking confirmation, any requests to alter dates already confirmed are subject to approval by the property manager/property owner. Changes to confirmed bookings will incur an administration fee of NZ$100.00. We will acknowledge all amendments/changes/cancellations in writing.
Credit Card Surcharge:
  • All payments by credit card are charged in New Zealand Dollars only and will incur a surcharge of 3.5%.
Changes and Cancellation by us:
  • If the rental accommodation becomes unavailable due to circumstances beyond our control, we will endeavour to offer an alternative holiday accomodation of comparable standard. Where this is cheaper we will refund the difference, but where it is more expensive you will have to pay the difference. Failing that, we will return all monies paid unless the change or cancellation arises from reasons of Force Majeure. The holiday may also be cancelled by us if full payment has not been received 30 days before the scheduled arrival date.
  • We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Changes to bookings by you: If, after our confirmation has been issued, you wish to change or in any way alter your booking, we will do our utmost to make the changes, provided that notification is received in writing, at least 30 days before the arrival date, should you make contact after this period we cannot guarantee we will be able to accommodate alternative dates. Any change in dates will need to be taken in the same season as the original booking. You may cancel your booking at any time providing that the cancellation is communicated to us in writing. As this incurs administrative costs, we may levy cancellation charges as shown below.
  • All cancellations will incur a 3.5% credit card transaction fee.
  • 30 day/s or less before arrival – Cancellation charge is 100% of the total booking cost
  • 60 day/s or less before arrival – Cancellation charge is 50% of the total booking cost
Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival. Travel Insurance: We strongly advise you to protect yourself and the rest of your group by taking out adequate travel insurance. We cannot accept liability should you later find yourselves not to be adequately insured. Please note that if the reason for cancellation is covered under your travel insurance, you may be able to reclaim these charges. Force Majeure: No liability can be accepted by us if we are forced to change or cancel your booking due to force majeure reasons, which include, but are not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions, transportation or any other circumstances beyond our control. If this occurs before your arrival we will do our best to inform you although we are under no obligation to do so, nor are we obliged to pay compensation. Arrival Time:
  • Your holiday home accommodation will be available for occupation at between 3.00pm & 4pm on the day of your arrival.
  • Please contact us on 0274 416-378 or (09) 403-7188 as you depart the Fullers Car Ferry at the Okiato side to arrange for us to meet you at the property and hand over the keys.
Departure Time: Your holiday home must be vacated no later than 10.00am on the day of your departure, later departures are often available please ask if this is possible, we will endeavour to accommodate your request. Departures later than 12.00 noon will be charged at half of the nightly tariff on all occasions. Goods and Service Tax (GST): Goods and Services Tax@ 15 % will be charged on all services provided to guests. Services: We cannot be held liable for loss of services such as electricity or water supplies, nor any actions taken in the vicinity of your accommodation by any person(s) or authority over whom we have no control. Similarly, you should be aware that there may be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, breakdown of machinery and/or the necessity for maintenance, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will endeavour to inform you in advance, but cannot be held liable in such circumstances.